ESI Technologies’ eMIS helps you increase the productivity of your customer service staff by giving them simultaneous access to continuously updated online information. You make smarter decisions faster based on accurate information about every customer. A precise overview of your customer information at the touch of a button makes you more efficient and improves your customer service. Everyone in your organization gets the complete and accurate information they need to interact with customers in a profitable way.
Good customer service practices are all about making the right decisions at the right time. And in order to make better business decisions, you need to stay focused and be in control of all customer service efforts.
Customer Service gives you complete and accurate information so you can focus your interactions with your customers. You are empowered to:
Your employees can access important information on sales, production, and financial data. Within moments you have the answers to such questions as, (When did Customer A’s order ship?) or (When did Customer B make their last payment?)
When you have real-time, accurate information on all your customers, you can make better decisions. Your customer, production, and financial information are always accurate, and you can make strategic decisions promptly. You can access exact information on each customer at the touch of a button. You gain a clear picture of what is pending in your production pipeline, and you can adjust your planning accordingly. You don’t even have to know the exact customer number or name to retrieve information on, for example, a sales order.
Holding on to an existing customer is a lot cheaper than attracting a new one. If you don’t keep your customers 100% satisfied, you risk them taking their business elsewhere. Your customers expect a positive, consistent experience